return and exchange policy
Totem Building Supplies will gladly refund or exchange merchandise in saleable condition with the original receipt within 30 days of original purchase. Returns and exchanges without the original receipt are subject to management approval, require proper identification, and will only be refunded as in-store credit.
Refunds with an original receipt will be paid out as follows:
| Payment Method |
Refund Method |
| Credit Card |
Credit to that Credit Card |
| Debit Card |
Debit Card Credit |
| Cash and Cheque (under $100) |
Cash or Debit Card Credit |
| Cash (over $100) |
Debit Card Credit or Head Office Cheque |
| Cheque (over $100) |
Head Office Cheque |
| Totem Gift Card |
Totem Gift Card |
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